FAQ
Frequently Asked Questions
When will my items be shipped?
We estimate 1-3 business days to process your order. We ship as soon as possible. We are excited to prepare, package, and ship your items Shipping times are calculated with business days, which are Monday-Friday, not including holidays. If you haven’t received your merchandise within 5-10 business days of ordering, please contact CustomerCare@BlissfulLane.com.
Where are my items shipping from?
All items will be shipped from one of our fulfillment centers. Depending on location of where items are shipped from, you may receive multiple packages.
How will my items be shipped?
Items are shipped out by USPS, FedEx, DHL or UPS.
Do you ship internationally?
At this time, we do not offer international shipping at this time.
Can I make a change to, or cancel, my order?
Once an order has been submitted, we cannot make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities, and shipping info before hitting submit.
How is the shipping cost calculated for my order?
Shipping will be a flat rate of $9.95 and orders over $99 will be free.
What if my package is returned to the seller as undeliverable?
Any packages returned to the sellers that are labeled by the shipping carrier as undeliverable will be refunded when returned to the seller. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.
Why isn't my order going through?
First, make sure that all the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart. If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered in during check out does not match the billing address that your bank or cardholder has on file for that card.
Be sure to use an up-to-date browser when looking at the site, like Google Chrome.
Can I return my order?
If you don't love your purchase, please contact us within 5 days of receipt to coordinate a Return. (See Return Policy to review our policy regarding returns). Please contact us at CustomerCare@BlissfulLane.com with your order number and the item you’d like to return and reason why, and we can connect you with the seller.
What do I do if the item I received is damaged or defective?
If your product arrives damaged or defective, please contact us as soon as possible, but no later than 5 days, so we can resolve the problem quickly. We ask that your send your order number, description of the issue, and a picture of the issue to CustomerCare@Blissfullane.com. This will help with quality control and will prevent the same situation in the future. As with any return, please contact us within 5 days of the receipt of your order. Please refer to our Return Policy to review our policy regarding returns.